Legal Status and Scope of Services
Mkorintho Brand International Travel Consultancy Limited is a duly registered company under the laws of the United Republic of Tanzania. The company operates as a travel consultancy service provider, offering both national and international travel-related services in compliance with applicable legal and regulatory frameworks.
Commitment to Lawful Service Delivery
The company has established internal regulations and policies to ensure that all services provided are lawful, transparent, and aligned with international travel standards. Our objective is to facilitate legitimate travel processes while safeguarding the interests of our clients.
Data Protection and Confidentiality
Mkorintho Brand International Travel Consultancy Limited is committed to protecting the privacy and personal information of its clients. All customer data is handled with strict confidentiality and is processed solely for purposes directly related to service delivery.
Access to client information is restricted to authorised personnel only. Unauthorised use, disclosure, or misuse of customer data by company staff or third parties is strictly prohibited and constitutes a violation of company policy and applicable laws.
Service Fees and Financial Policy
All service fees charged by the company are determined based on professional and legal assessment of the processes involved, including visa facilitation and travel arrangements. These fees are structured to minimize risks and prevent potential financial losses to clients during the application process.
Visa Processing Disclaimer
Mkorintho Brand International Travel Consultancy Limited acts solely as a facilitator in visa application processes. Final decisions regarding visa approval or refusal are made exclusively by the respective embassy or consulate. The company does not influence or guarantee the outcome of any visa application.
Dispute Resolution
Amicable Settlement.
In the event of any dispute, claim, or controversy arising out of or in connection with the services provided by Mkorintho Brand International Travel Consultancy Limited, both parties shall first endeavour to resolve the matter amicably through good faith negotiations. Either party may notify the other in writing of the existence of a dispute, and both parties shall seek to resolve such dispute within fourteen (14) days from the date of notification.
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Mediation.
If the dispute is not resolved through amicable negotiations, the parties agree to attempt resolution through mediation before initiating any formal legal proceedings. The mediation shall be conducted in Tanzania by a mutually agreed independent mediator. The costs of mediation shall be shared equally between the parties unless otherwise agreed.
Arbitration.
Where mediation fails to resolve the dispute, the matter shall be referred to arbitration in accordance with the provisions of the Arbitration Act, Cap. 15 R.E. 2020 or any statutory modification or re-enactment thereof.